After last week’s Joanna Stern story, failing MacBook keyboards is a hot topic again.
This week, it was all about Basecamp employees answering one simple question: is your MacBook keyboard fucked? And despite the fact that only 47 people gave an answer, it is astonishing that 30% of them replied yes. Let’s imagine asking the same question before the year 2016. What would be the result?
Worth noting here is that the 3rd generation membrane keyboard did nothing to fix the issues. Six out of thirteen – nearly half!! – of the 2018+ MacBooks we have at the company have a failed keyboard.
I backed up those figures with a Twitter poll that has over 7,000 respondents already. That’s a 63% failure rate!! But Apple is only seeing 11% of those, as the vast majority of customers are simply just living with their broken computer.
Final results? 11% had a problem with the keyboard but serviced it in Apple. 53% are living with a faulty keyboard. That’s 64% total. 64% out of total 7,577 votes.
Here’s a perfect summary of David Heinemeier Hansson’s post.
This is a disaster. A complete unmitigated disaster.
But as always, in a time of crisis, the event itself is less indicative of the health of a company than the response. Is Apple going to accept that they’re currently alienating and undermining decades of goodwill by shipping broken computers in mass quantities?
Despite the fact that I linked to a few articles discussing the T2 chip before, I find this TidBITS article well-written in nontechnical language, and thus worth sharing. T2 is a really important component of modern Macs; it’s good to know what the pros and cons of this technology really are.