Everyone linked Snell’s colorful charts presenting Apple’s performance in the last quarter, but if you missed them, you can also see them here.
The most interesting part: services are here to stay, and they make up more revenue than Mac and iPad sales combined! Hopefully Apple will be able to retain the balance to create good hardware and services software without ignoring the former.
Following the recent NYT article about Apple “removing or restricting” apps for managing screen-time and a complaint filed to European Union by the creators of two of these apps, Apple issued an official statement on the subject.
Currently, there is no way for a 3rd party developer to know which apps and for how long are being used on your iPhone. Companies offering such software are using a workaround in the form of Mobile Device Management certificates. MDM has its purpose: if you’re an enterprise, you can install MDM on your employees’ devices to control data and security policies. According to Apple’s statements, MDM gives you much more power than a typical screen-time usage app should.
MDM gives a third party control and access over a device and its most sensitive information including user location, app use, email accounts, camera permissions, and browsing history.
The official API that developers could use to get statistics about apps usage seems like a good middle ground, although I’m pretty sure we would soon have another privacy problem on our hands. Sooner or later, there would be a free app for analyzing your iPhone usage that would be selling the data: how long you spend time on a particular app, what’s the limit, how often you open it during the day, how often on the weekends, in the morning, or in the evening…It would end up exactly like the location permissions debacle.
But as a user, I prefer to have a choice of which app to use for a given issue. After all, Google Maps are way superior to Apple’s counterpart. And if I feel uncomfortable with some app using my location data, I can just turn it off in privacy settings. In similar fashion as is the case with location, camera, microphone or even music library, access to screen-time data could require user consent. In such a scenario, we could choose a tool and decide whether it may access our information or not.
Tidbits’ Bad Apple series focuses on various annoyances with Apple’s products. It tackles both software and hardware, although all four articles published so far deal with software. Since I linked to all three previous texts, back in the days of zCupertino in Polish, I couldn’t resist including the latest Adam Engst analysis to this issue. This time it’s all about sorting in the Reminders app.
Kirk McElhearn writes about his experience with AppleCare support:
In the past couple of years, I’ve had several issues that involved contacting AppleCare. The front-link staff is generally amiable, and try to be helpful, but given that I can generally resolve simple issues, I almost always get bumped up to the next level, to senior advisors. And these senior advisors always start by reading a script, saying that they will “take ownership of my case” and ensure me that they will help resolve my issue.
Until they don’t.